Frequently Asked Questions

Everything you need to know about your beauty experience with Vanesa.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your beauty products ship, we will send a tracking link so you can follow your package's journey.

Are Vanesa products cruelty-free?

Yes, we are committed to ethical beauty. All Vanesa products are 100% cruelty-free and are never tested on animals.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your products safe for sensitive skin?

Most of our products are formulated with gentle ingredients suitable for all skin types. However, we recommend checking the full ingredient list on each product page and performing a patch test first.